FAQ

FAQ - Shipping
Q: About Shipping
A: We ship within 1-2 business days after placing an order, excluding holidays, and weekend orders are shipped on Monday.
Q: What payment methods do you accept?
A: Any payment method that you accept. For example: We accept MasterCard, Visa, American Express, PayPal, JCB Discover, Gift Cards, etc.
Q: How can I contact you?
A: A link to the contact us form, email address, phone number, or any communication method you may provide. For example: If you have any questions, comments, suggestions, or want to contact us for any other reason, you can contact our team at admin@joyfullaunch.com or through our online chat assistant.
Q: What is your return policy?
A: Unused and unopened orders may be returned for a refund within 14 days of receipt. Once we receive the returned merchandise, the charge will be charged to your original payment method, excluding shipping costs (non-refundable). Used, opened, and/or final sale items cannot be returned. This does not apply to personalized orders. Personalized orders are non-refundable after the order is confirmed.
Q: Are personalized orders eligible for returns?
A: Our made-to-order products cannot be exchanged or returned, but if there is a problem with your order, please contact our customer service team at
admin@joyfullaunch.com and they will be happy to assist you.
When will I receive a refund if I return an item?
Once we receive the returned merchandise, the cost (excluding shipping) will be credited to the original form of payment in approximately 1-3 business days.
Please note that it may take up to 10-14 days for the credit to appear on your statement.